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If you have any questions, please contact us at hello@morella-ulalume.com.

Returns & Exchange Policy

Returns

What is your return policy?

we can currently not offer returns.

My item arrived damaged / This is not what I wordered, what do I do?

If you have received a damaged/incorrect item, please send an e-mail to hello@morella-ulalume.com with the subject line “Damaged Item” or “Incorrect Item” within 30 days of delivery and we will take care of it at no cost to you.

Shipping Information

General Information

How long does it take for my order to ship?

We make every effort to get your order to you as quickly as possible. Most orders ship in 3-4 business days from when the order was placed. We ship Monday through Friday, excluding holidays. Any orders placed Friday through Sunday will be processed the following week.

Please not that during high volume season(s) such as the holidays, orders may take longer to process.

Do you ship internationally?

Currently not, but we are working on it!

What methods of shipping do you offer?

All domestic (EU) orders will be shipped via UPS.

How can I track my order?

An automated e-mail containing your tracking number will be sent to the e-mail address used when placing your order. This e-mail is separate from your order confirmation e-mail, and will be sent out once your order has been shipped. Please check spam/junk folder for this notification as it can sometimes end up there due to different mail servers. If for some reason you don’t receive it within 4 business days of order placement, please send us an e-mail with the subject line “Tracking Inquiry” to hello@morella-ulalume.com

I haven’t gotten my package/it hasn’t shown up as shipped yet, what do I do?

Most domestic orders take 4-7 business days to arrive. Contact hello@morella-ulalume.com with the subject line “Tracking Inquiry” if you feel your package is taking longer than expected to arrive.

Depending on the amount of orders we receive in a day, it may take longer to get your order shipped out due to packaging time.

*please note that during the holidays orders may take longer than usual.

When will I receive my order?

We make every effort to get your order to you as quickly as possible. Once shipped, most domestic orders will arrive in 4-7 business days for standard delivery.

Wash Care

General Information

In order to preserve colors and designs, we recommend most of our apparel to be washed cold, inside out, with like colors and minimal to no bleaching. Please line-dry or tumble-dry on a low setting. Do not iron directly over designs.

For outerwear, please see washing label instructions.

Will my apparel shrink in the wash?

Most of our apparel is 100% cotton or a 50/50 cotton blend, so please keep this in mind when washing and drying. To prevent shrinking as much as possible, we recommend washing them in cold water and line dry or a low-heat/delicate setting.

Placing an Order

I have a question about an order or product. Who do I contact?

Please contact us at hello@morella-ulalume.com. Get in touch with us Monday to Friday from 9am-5pm CET – we try to get back to everyone within 24 hours!

Can I call you with a question?

We do not offer phone support – please send us an e-mail with your question(s).

How can I cancel my order?

As long as your order is still pending, we can cancel your order. Please send an e-mail to hello@morella-ulalume.com with the subject line “Cancel Order” and include your order-# in the subject line – we’ll take care of the rest of you!

Sizing

Are your garments sized for men or women?

Our garments are unisex! They also run larger as a result.

How do I find my size?

You can find size charts listed on all of our product pages. Our products are unisex, and tend to run larger. If you’re still not sure, drop us a message and we see how we can help.

Help! I ordered the wrong size. Can I change the size before it ships?

Due to system limitations, we are only able to cancel/refund your current order. Once your order has been cancelled, please place a new one with the correct size.

If you would like to edit your order manually, please log in to your account or use the EDIT ORDER/CANCEL ORDER links on your confirmation e-mail. Please note that you cannot edit your order after it has shipped.

I want to purchase an item but I don’t see my size. Can you print just one in my size?

All sizes currently offered will be listed on our Shop. Unfortunately, we are unable to offer additional sizes at this time. If your size is out of stock, it should be restocked within 4 weeks.

Restocks

Will you be restocking “…”?

All items listed on our shop are what we currently have available or become available. If an out of stock item is still listed and a waiting list is there for sign-up we will most likely restocking it. We generally restock based on community feedback, so sign up for restock notifications if there’s anything you want to come back!

How often do you restock?

We try to restock every 4-6weeks. If you would like to be notified when specific items are restocked, please visit the item’s product listing and sign up for our restock notifications.

Do you offer custom orders/can I have “…” printed on a different color garment?

All original Morella&Ulalume designs available in the shop have been created with its base garment color in mind. We do not offer custom printing in multiple color variations, however there are times where we will pick designs to print on a different type of garment at a later date.

Pre-sale/Backordered Items

I’m looking for an item that I don’t see listed. Is the item available?

All items listed on the shop are what we currently have available for purchase. If an item is not listed, we have discontinued and taken it down form the shop for the forseeable future.

Will you be bringing back any discontinued designs?

Though it is unlikely that we will reprint any discontinued designs, we generally restock based on community feedback, so please sign-up for restock notifications/waitlist if there is any item you’d like to see come back!

Coupons/Discounts

Do you offer gift cards/gift certificates for your store?

We do not offer gift cards at this time.

I found a coupon for your store on (website). How can I apply it to my order?

We announce any and all active coupons/discount codes on our social media, newsletter, and store banners. When a coupon/discount is active, there will be a section to input the code when placing an order.

We will only honor discounts/coupons listed directly from our platforms during the dates indicated.

Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.
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